Movo AI, Inc. builds infrastructure designed to protect the contacts, communications, and sensitive data that pass through our service. This policy explains what we collect, how we use it, and the choices you have.
1. Important information
1.1 General terms
Movo AI, Inc. prioritizes user privacy. We commit to: no unauthorized access to emails or communications without explicit authorization; collecting only the minimum necessary data; storing only the communications that pass through Movo for service delivery; user ownership of data; and privacy compliance with applicable law.
“Personal Information” means data that identifies an individual (name, contact details, identifiers, and behavioral data). “Services” includes our website, applications, AI voice/email/text agents, CRM integrations, and related offerings. Using the Services constitutes consent to the collection, storage, use, processing, and disclosure of data as described here.
1.2 Revisions to this policy
We may modify this policy at any time. Continued use of the Services after revisions indicates acceptance. Material changes will be notified via the website, in-app notices, or email.
2. Use of our services
2.1 Customer use
The Services enable communication campaigns, parent-outreach automation, call handling, messaging, inquiry management, and CRM/scheduling integration. Movo does not control customer-sent content; customers retain ownership of their data, governed by their own privacy policies. Processing occurs under customer direction with secure storage. Movo maintains no direct relationship with end-users; customers control all personal information collected, stored, transmitted, or processed through the platform.
2.2 Sensitive information
Sensitive Information includes financial data, identification numbers (SSN, passport, driver’s license), health information, racial or ethnic origin, and third-party service credentials. Movo does not intentionally collect sensitive information except for payment processing or integration authentication.
3. Information we collect
3.1 Account information
- Name
- Phone
- Business information
- Encrypted login credentials
- Billing and subscription data
3.2 Communications data
We collect outbound messages, inbound responses, call audio, transcripts (if enabled), call metadata (timestamps, durations, caller ID), parent inquiries, and booking/scheduling data — for AI processing, reply detection, classification, analytics, follow-ups, and service delivery.
3.3 Data from integrated systems
Connected systems (such as Jackrabbit, LeagueApps, Salesforce, iClassPro, HighLevel, or similar CRM/scheduling tools) may provide contact lists, leads, parent information, program information, enrollment and scheduling data, tags, notes, and statuses — processed solely for the AI workflows you instruct.
3.4 Navigational and technical data
- IP address
- Browser type
- Device identifiers
- Approximate geolocation
- Pages viewed
- Session duration
- Cookies, pixels, and tracking technologies
3.5 Payment information
Collected via PCI-compliant third-party processors only.
3.6 Children’s information
Movo does not knowingly collect data directly from children under 13. If you believe otherwise, contact info@trymovo.ai immediately.
3.7 Google API data
Gmail or Google Workspace connections require compliance with the Google API Services User Data Policy, including its Limited Use requirements. Movo stores only emails sent via Movo plus replies and minimum operational metadata. Google-derived data is not used for advertising or model training. Employee access requires explicit authorization.
3.8 Cookies, web beacons, and analytics
Used for functionality, performance, security, and to understand traffic behavior.
4. How we use information
4.1 Provide and improve services
- Running the AI communication engine
- Delivering voice calls, SMS, and emails
- Detecting responses
- Enhancing call accuracy, transcription, and reasoning
- Recommending next steps
- Training private, non-generalized models for your account (if applicable)
4.2 Support and customer service
Troubleshooting, responding to help requests, and diagnosing issues. Data access for support requires explicit permission.
4.3 Communications
Administrative messages, onboarding content, service updates, and occasional marketing emails. You may opt out of marketing at any time.
4.4 Security, fraud prevention, and legal
Detecting suspicious activity, preventing abuse, complying with laws, and enforcing our Terms of Service.
5. Data sharing
Movo does not sell personal information.
5.1 Service providers
Data may be shared with hosting platforms, cloud infrastructure providers, speech-to-text and LLM vendors, email/SMS delivery partners, payment processors, and CRM integration systems — all contractually obligated to protect data.
5.2 Legal and safety
Information may be disclosed if required to comply with legal obligations, respond to law enforcement, or protect Movo, its customers, or the public.
5.3 Business transfers
If Movo undergoes acquisition, merger, or financing, personal information may transfer under confidentiality obligations.
5.4 Mobile numbers and SMS consent
Mobile numbers and SMS consent information are used only for service-related communications. They are not sold, shared, or disclosed to third parties for marketing or promotional purposes. Service-provider sharing occurs strictly for platform operations under confidentiality obligations.
6. Data retention
Movo retains personal information while accounts remain active and as needed for legal, tax, fraud, and audit compliance. Upon account closure, data is deleted or anonymized within a reasonable timeframe unless retention is legally required. Deletion may be requested at any time.
7. User choices & data rights
7.1 Request data deletion
Email privacy@trymovo.ai. Movo deletes account data unless legally required retention applies.
7.2 Opt out of marketing
Click “unsubscribe” or email info@trymovo.ai.
7.3 Access or correct data
Request via privacy@trymovo.ai.
7.4 Restrict or object to processing
Available to EU/EEA users under GDPR.
8. Security
Movo implements encryption in transit (TLS), encryption at rest, access controls, SOC 2-aligned practices, and zero employee access to email or message contents without explicit authorization.
9. International transfers
Data may be processed in the U.S. or other jurisdictions. Safeguards (such as Standard Contractual Clauses) apply where required.
10. Contact
privacy@trymovo.ai
Movo AI, Inc.
236 W 30th St, New York, NY 10001, US